FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new favorite jewelry pieces arrive safely and promptly:

• Free Shipping (7-14 business days): $0

• Standard Shipping (7-14 business days): $10

• Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are typically processed within 1-3 business days (excluding weekends and holidays) to ensure every delicate item is thoroughly inspected and securely packaged in our signature boxes before leaving our facility. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your jewelry ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, order variation, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to absolutely love your new sparkle! If you are not completely satisfied with your purchase, you can return your unworn, unwashed items in their original condition with all signature packaging intact within 30 days of delivery for a full refund.

Q: My order arrived damaged or defective. What should I do? A: We hold our products to the highest standards, but delicate items can occasionally suffer from rough handling during transit. Please do not worry, your purchase is fully covered. Take a quick photo of the item showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & JEWELRY CARE

Q: Is your jewelry safe for sensitive skin? A: Yes, 100%! All jewelry pieces at LuxerioJel are crafted using hypoallergenic, lead-free, and nickel-free materials to ensure safety and comfort for all skin types.

Q: How should I clean and care for my LuxerioJel jewelry? A: To maintain the brilliant shine and longevity of your pieces, we highly recommend avoiding direct contact with water, sweat, perfumes, lotions, and harsh chemicals. Always remove your jewelry before showering, swimming, or sleeping. When not in use, store them in a cool, dry place inside the jewelry pouch or box provided.